Refund policy
We accept returns within 30 days of delivery.
If your item arrives damaged, defective, or not as described, please contact us within 30 days of receiving your order. In these cases, we will offer a refund or replacement after reviewing the request.
For any other return requests, customers must contact our support team first before sending any item back. Unauthorized returns may not be accepted.
Refunds
Once your request is approved, refunds will be issued to the original payment method.
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Refunds are processed within 3–7 business days
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Processing time may vary depending on your payment provider (including PayPal)
In many cases, returning the product is not necessary. Our support team will guide you through the process.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your PayPal account
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Contact PayPal support
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If the issue persists, contact us at alechiappini2025@gmail.com
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us with photos and your order number.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons. These cases will always be clearly communicated.
Contact Us
If you have any questions about refunds or returns, contact us at: contacto@dalunex.com